ORANGE BUMPER BAR SAFETY INITIATIVE NOTICE - JANUARY 2019
iCandy has a long-established history of providing high quality and safety ensured products. This reputation is of paramount importance to the brand to maintain, in order for all iCandy customers to have peace of mind that they are always receiving the best possible products available within the nursery industry.
As part of our ongoing product monitoring programme, it was identified that a few iCandy Orange bumper bars were missing a plastic cap which results in there being a small hole in the bumper bar, visible at the base of the hinge mechanism. It should be noted that this hole is only accessible when the bumper bar has been removed and levered back on one side. This relates specifically to the following batches: E11076, 11125, 11147, 11159, 11160 of the Orange 2017 pushchair.
As with all iCandy products, extensive testing above and beyond the requirements of safety standards, including user trials were carried out. During the process of formal certification and due diligence, no fault was found with the bumper bar.
Upon notification of a plastic cap missing, further risk assessments were carried out. Quality control checks were increased in production and a 100% inspection was carried out of stock held. Immediate changes to the design and manufacturing process of this component were made.
We would like to take this opportunity to request users to carry out a visible check of their product. This can be done quickly by removing and assessing the bumper bar, see images below for reference.
The safety and protection of all our customers and their families are central at iCandy and as such, it is our policy to act swiftly, even when the likelihood of an occurrence is extremely limited. iCandy will first and foremost always strive to protect, champion and prioritise safety and quality.
If required, a new bumper bar can be requested by telephoning customer services on +44 (0)1767 604400, Option 1, Customer Services. Alternatively, please complete the online form.
IMPORTANT - PLEASE NOTE:
If at the time of checking the bumper bar both caps are in place, please be re-assured that it is not possible for them to become dislodged or detached at any point in the future.
The pushchair is safe to use without the bumper bar being fitted provided that the child is correctly secured within the 5 point safety harness. Customers needing to remove a carrycot from the pushchair chassis can do so by lifting the product using 2 hands, holding on to the main hubs that secure the carrycot into the chassis. Do not lift the carrycot by the hood as the product is not intended to be carried in this manner.
We would like to take this opportunity to sincerely apologise for any inconvenience this may cause to our customers. We take the safety of our products very seriously and our Technical Team continually review all products as part of our ongoing improvement initiative.
IMPORTANT SAFETY ANNOUNCEMENT- OCTOBER 2016
Replacement iCandy Buckle and Crotch Strap for the Peach 2016 and Designer Midnight Editions
As part of our on-going monitoring programme, we recently identified a very small number of iCandy buckles that have broken in use. This can result in the crotch strap coming away from the centre of the buckle. This relates specifically to the Peach 2016 model (batch E10799 to batch E10910) and the Peach Designer Collection Midnight Edition. We would like to stress that the waist and shoulder harness is not affected. It should also be noted that the likelihood of the buckle failing is extremely low.
When taking into consideration all of the information at our disposal, including reviewing all returns data, testing the products and also performing routine risk assessments, we have taken the decision to offer a replacement buckle and crotch strap to all customers that have products within the affected batch range. The replacement buckle is new and improved with added strength integrated into the part.
** Please be advised that we made an immediate change to the buckles, (on all potentially affected pushchairs), to the double-looped version shown in the middle picture below but also made an immediate production change, to the new improved design, (shown below with a tick), so you may already have this.
We would like to provide all of our customers with our most up-to-date buckle, so please check the back of your buckle and contact us for an immediate replacement, should you have one of the older designs, (marked with a X), see the differences below.
Please locate the serial and batch numbers at the top of your box or on your basket frame as shown in the image below, prior to filling in your request form, as you will need this information. We have included a Video on where to locate this at https://www.youtube.com/watch?v=PifEeAbltCg
You will also find the batch and serial numbers on the base board, inside the seat unit, (you will find a velcro strip located at the rear and bottom of the seat). If you have had a replacement seat unit since purchasing your iCandy Peach, please check the base board inside your seat unit for the batch and serial number.
We would advise all customers to use the 5-point harness at all times when a child is in the seat unit and ensure that all harness straps are adjusted correctly to suit the age and size of the child.
Should you require any assistance with replacing your waist harness strap, please see details below.
For removal or fitting instructions please click on the video link below and use the password iC2016* to access your guide to replacing your buckle.