Shipping

 

iCandy World offer three delivery services to make sure your order arrives exactly when you need it to.

 

Take advantage of free delivery for orders over £60, get your order the next day, or even receive it the very next morning - whatever is most convenient for you.

 

For orders under £60, a delivery charge of £3.95 will apply to all UK customers.

 

 

 

Free delivery service


 
iCandy currently offer free delivery for orders over £60 to the mainland UK (this excludes the Highlands1, Northern Ireland2 and the Channel Islands3). 

For further information please call +44 (0)1767 604400 and select option 1.

 

We deliver to all UK addresses (orders for Ireland will be charged a flat delivery charge of £25). We endeavour to have all orders delivered within 5 working days. Your item will be sent by recorded mail or by courier dependent on your location and the item ordered.

Express delivery service
 

iCandy HQ are now offering a 'Express Delivery Service' meaning that you can now recieve your iCandy products quicker than ever before.

 

Whether you are in a hurry to recieve an accesory for a special family trip, a gift for a loved one or just can not wait to recieve your latest iCandy travel system we are pleased to confirm that we now offer special express delivery service to all UK customers.

 

Express Delivery Next working day, for order placed before 4pm or before 3pm on Fridays - £7.95

Express delivery service AM 

 

The iCandy Express Delivery AM service allows you to guarantee a morning next day delivery for UK customers - freeing up the rest of your day.

 

For orders placed before 4pm (Mon-Thurs) or before 3pm on Fridays to be recieved before 12pm the next working day - £12.95.

International Delivery

 

Orders to the Republic of the Ireland will be charged £25 if below £1,000. Delivery is free for all orders £1,000 or above.

 

 

1 Scottish Highlands - £14.99
2 Northern Ireland - £8.95
3 Channel Islands - £10.00

 

 


 

 

Returns

 

iCandy is dedicated to offering a high level of Customer Service. If you are not completely satisfied with the item purchased, it can be returned for a full refund within 14 days of receipt. Collection can be arranged by iCandy which will incur costs of £10 from your refund amount.

 

Please check your order upon receipt to ensure the item is the correct one you ordered. If after 14 days you discover the item to be incorrect you may be charged a re-stocking fee.

 

Please call our Customer Services Team on +44 (0)1767 604400 between 9am and 5pm Monday to Thursday and 9am and 4pm Friday to arrange to return your goods. Please have your original order number to quote as proof of your purchase.

 

To qualify for a refund, the item/s must be in their original packaging, in an unused condition, complete with all parts and accessories. You will need to obtain a returns number to complete your returns form which needs to be enclosed in the parcel.

 

For items returned outside the 14 day cooling off period we can collect the item at a standard cost of £10 or you can return the item via Royal Mail at your own cost. We recommend you obtain a proof of delivery from Royal Mail.

 

Please be advised, that as above, you will need to obtain an iCandy return reference number, which will need to be enclosed in the parcel, before posting the item back to us.

 

For all other orders customers will need to return the item at their own cost, unless the item is faulty or you have received an incorrect item.

 

Once again you need to obtain a returns number from Customer Services to complete your returns form and the item/s must be in their original packaging and in an unused condition.

 

 

Returns address

 

iCandy World Limited

Montgomery Way

Biggleswade

Bedfordshire

SG18 8UB

 

 

Faulty goods

 

We will refund or exchange any item which develops a manufacturing fault within 14 days of delivery. We will replace free of charge any item which develops a manufacturing fault after 14 days from delivery and within the guarantee period. There will be no charge for the collection and return of these goods.

Your Statutory Rights Our Terms & Conditions do not affect your statutory rights.

 

 

Delivery coverage

 

iCandy will deliver/collect goods to/from addresses in England, Scotland and Wales only, exluding Scottish Islands. There may be extended delivery times in some areas. We currently do not deliver or collect from BFPO.

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