We ask that you kindly remain patient with us whilst we continue to adapt to this ever-evolving situation. We have a smaller team in place, and everyone is working extremely hard to ensure orders are fulfilled and queries are resolved. If you would like to get in touch with Customer Services then please email email@example.com and we will do our best to respond as quickly as possible. Thank you.
Latest update: 08/01/2021
Dear iCandy Family,
In response to these unprecedented and challenging times and following the announcement of a third national lockdown we want to reassure you, our iCandy Family, that just as throughout the previous lockdowns, we will continue to trade and fulfil orders whilst safeguarding the health and safety of customers and staff.
Customers will still be able to buy products online and contact our Customer Service team during working hours. Please do be patient whilst our team respond to the ever-evolving situation. We are available for any questions or concerns you may have, simply email firstname.lastname@example.org and we will try to help.
iCandy is supporting our independent retailers and will be actively helping where possible by providing drop shipping to fulfil their customer orders directly.
We will also be reinstating our virtual appointment service, iCExpert, very soon. Updates on this can be found on our social channels. To secure your free virtual appointment, simply fill in the online form here. The appointments are flexible from Monday to Friday where our online Experts are on hand to provide the best and impartial advice on the whole iCandy range.
Best wishes from our family to yours,
Bradley & Warren Appel – Joint CEOs
iCandy Essential Repair Works Update
Whether you are trying to stay active or your usual method of public transport is not currently possible, we recognise that your pushchair is now relied upon more than ever. As such iCandy is continuing to carry out repairs, however this is on an essential-works only basis in order to protect the health and well-being of our staff and customers.
iCandy M.O.T’s and iServices will be up and running as soon as possible but only when we are satisfied that it is viable, safe, and to government guidelines for more members of the team to return to the repairs centre.
If your pushchair requires an essential repair*, we would like to reassure you that the following measures are in place for your protection and that of our repairs centre team:
- We are continuing to adhere to strict hygiene and cleaning regimes including thorough, frequent handwashing.
- Overall cleaning across our warehouse and repairs centre has been increased with a focus on high-touch points.
- Gloves will be worn to carry out essential repair work. Gloves will be changed, and hands washed between every pushchair repair.
To book an essential pushchair repair, please email email@example.com and we will endeavour to respond as quickly as possible.
*An essential repair is a repair that needs to be carried out immediately for functional or safety reasons