We ask that you kindly remain patient with us whilst we continue to adapt to this ever-evolving situation. We have a smaller team in place, and everyone is working extremely hard to ensure orders are fulfilled and queries are resolved. If you would like to get in touch with Customer Services then please email email@example.com and we will do our best to respond as quickly as possible. Thank you.
Latest update: 13/04/2021
Dear iCandy Family,
Due to the UK Government allowing non-essential shops to open as part of the easing of lockdown restrictions, you can now experience iCandy at your local retailer.
Use our retailer finder to locate your nearest iCandy stockist. Due to continued health and safety precautions, we advise contacting the store in advance of your visit.
Customers are still able to buy products online and contact our Customer Service team during working hours. Please do be patient whilst our team respond to the ever-evolving situation. We are available for any questions or concerns you may have, simply email firstname.lastname@example.org and we will try to help.
Best wishes from our family to yours,
Bradley & Warren Appel – Joint CEOs
iCandy Essential Repair Works Update
Whether you are trying to stay active or your usual method of public transport is not currently possible, we recognise that your pushchair is now relied upon more than ever. As such iCandy is continuing to carry out repairs, however this is on an essential-works only basis in order to protect the health and well-being of our staff and customers.
iCandy M.O.T’s and iServices will be up and running as soon as possible but only when we are satisfied that it is viable, safe, and to government guidelines for more members of the team to return to the repairs centre.
If your pushchair requires an essential repair*, we would like to reassure you that the following measures are in place for your protection and that of our repairs centre team:
- We are continuing to adhere to strict hygiene and cleaning regimes including thorough, frequent handwashing.
- Overall cleaning across our warehouse and repairs centre has been increased with a focus on high-touch points.
- Gloves will be worn to carry out essential repair work. Gloves will be changed, and hands washed between every pushchair repair.
To book an essential pushchair repair, please email email@example.com and we will endeavour to respond as quickly as possible.
*An essential repair is a repair that needs to be carried out immediately for functional or safety reasons