Latest update: 15/06/2020
iCandy Essential Repair Works Update
Whether you are trying to stay active or your usual method of public transport is not currently possible, we recognise that your pushchair is now relied upon more than ever. As such iCandy is continuing to carry out repairs, however this is on an essential-works only basis in order to protect the health and well-being of our staff and customers.
iCandy M.O.T’s and iServices will be up and running as soon as possible but only when we are satisfied that it is viable, safe, and to government guidelines for more members of the team to return to the repairs centre.
If your pushchair requires an essential repair*, we would like to reassure you that the following measures are in place for your protection and that of our repairs centre team:
- We are continuing to adhere to strict hygiene and cleaning regimes including thorough, frequent handwashing.
- Overall cleaning across our warehouse and repairs centre has been increased with a focus on high-touch points.
- Gloves will be worn to carry out essential repair work. Gloves will be changed, and hands washed between every pushchair repair.
To book an essential pushchair repair, please email email@example.com and we will endeavour to respond as quickly as possible.
*An essential repair is a repair that needs to be carried out immediately for functional or safety reasons
Following the Prime Minister’s address to the nation, iCandy is continuing to provide essential goods whilst safeguarding the health and safety of our customers and staff.
We are classing our products as essential goods because our travel system bundles include a car seat which is necessary in order to take a new baby home from hospital.
According to the NHS “if you have your baby in hospital or a birth centre, you will need the car seat to drive your newborn home safely”. Therefore, we are working hard to ensure all orders are fulfilled, including travel system bundles.
A carrycot is also essential for newborns so that a baby can lie completely flat which is crucial for spinal and lung development. iCandy carrycots are suitable for permanent overnight sleeping so can be used in place of a moses basket or crib.
We can confirm that our delivery service FEDEX and our Irish Couriers are continuing to operate. We regret that our iService and iCandy MOT will continue to stay temporarily closed due to the current COVID-19 situation, however all upgrade options are still available.
iCandy is supporting our independent retailers and will be actively helping where possible, to fulfil their customer orders directly.
As you are aware, guidelines from Public Health regarding COVID-19 are constantly evolving. Please bear with us during this time and continue to check this page and the iCandy social pages regularly to ensure you always have the latest information.
A message from iCandy's Joint CEOs
Dear iCandy Family,
We know that these are uncertain times and due to recent government guidelines, we wanted to reach out to inform you on how iCandy’s operations may be affected over the coming days and weeks.
Whilst we are trying to run our operations largely as normal, the health of iCandy’s customers, employees and partners is our primary concern and at the heart of every decision we make.
As such, as of today a majority of iCandy staff will effectively work remotely, meaning our customers will still be able to buy products online and contact our Customer Service teams during working hours. Please do be patient whilst our team respond to the ever-evolving situation.
Please check this dedicated COVID-19 updates page to ensure you always have the latest information.
Please be assured all product deliveries, orders and returns will be operating as normal unless otherwise informed.
During this challenging time, we are operating with even more vigilance and care and will strive to continue to be a source of support during your parenthood journey.
iCandy is keeping those directly affected by this virus in our thoughts.
Best Wishes from our family to yours,
Bradley & Warren Appel
For any queries relating to products or orders, please use our regular Customer Services channels.