We're Here To Help

Our aim is to provide you with a personal, friendly and professional customer service experience from our fully trained iCandy team.

To ensure we consistently achieve this aim we have a multi-layered support network, which includes our extensive dealer network, who we recommend you contact in the first instance should any problems arise with your iCandy. 

Alternatively you can contact our customer services team via telephone (01767 604400), email [email protected] or by completing the form below.


We will endeavour to answer your queries including:

  • Guiding you through the correct procedure for the return and repair of your pushchair.
  • Sending out spare parts (currently retailers only).
  • Dealing with any concerns you may have with your overall iCandy experience to date.

Please note that your warranty runs from the date you purchase your pushchair and details of what is covered can be found on our Warranty page

We welcome your feedback on your iCandy experience, so please contact us on the number provided, or complete the form below and we will do our best to respond as quickly as possible.

More information on the care and maintenance of your iCandy travel system can be found in our iCare section.

If you are a retailer looking to stock iCandy products please fill out the form below.

Please note, fields marked * are required.



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