Pushchairs made on or after 1 April 2026 qualify for our 10-year warranty when originally bought new through an authorised iCandy retailer in the UK. Cover runs for 10 years from the original purchase date. Eligibility depends on when your pushchair was manufactured, rather than when you bought it.

Manufacturing faults affecting your pushchair’s materials or construction are covered, including faults in:

• The chassis and frame
• Seat units and carrycots
• Harnesses and shopping baskets
• Wheels and tyres
• Fabrics and hoods
• Handles and mechanisms

For double or twin pushchairs, any extra seat units or carrycots included in the original purchase share the same 10-year cover and start date. Tyres and fabrics are included for the full period against manufacturing faults. Everyday tyre wear, fading and fabric abrasion are not covered.

Accessories have their own applicable warranty, including those supplied in a bundle. Our current accessory warranty is 2 years. The 10-year pushchair cover excludes items such as footmuffs, changing bags, rain covers, parasols, sunscreens, adaptors, elevators, cup holders and clamps. An integrated seat or carrycot hood is a covered pushchair component.

An eligible iCandy seat unit or carrycot bought separately has its own 10-year cover starting when that item is purchased, under the separate seat unit and carrycot warranty terms. Keep its receipt.

There is no registration process. Keep evidence of your purchase showing the product, authorised retailer and original purchase date. An electronic receipt or a suitable copy is acceptable.

Yes. If you sell or give away your pushchair, pass the original purchase evidence to its next owner. They can use the remaining cover until the original warranty expires. A change of owner does not begin a fresh 10-year period.

The warranty covers manufacturing faults. It excludes damage or deterioration caused by:

• Everyday wear, ageing and cosmetic damage from use
• Accidents, airline handling or vehicle collisions
• Misuse, overloading or use against the product instructions
• Environmental conditions, including exposure to sand or salt
• Alterations, modifications or tampering
• Unauthorised repairs, unapproved parts or accessories, or inadequate care, where these caused or materially contributed to the problem

Theft and products declared an insurance write-off or total loss are also excluded. Normal signs of use do not, on their own, prevent a manufacturing fault from being covered.

During years 1–5: Contact the authorised retailer that originally sold the pushchair, with purchase evidence and details of the problem. This also applies to subsequent owners. If that retailer has closed, contact iCandy Customer Services.

During years 6–10: Contact iCandy Customer Services with purchase evidence, product details and a description of the problem. We may request images or a video.

Wait for return instructions before sending your pushchair. Contact Customer Services

Our full terms explain assessment, repairs, replacement options and arrangements for products taken overseas. Repairs and replacements retain the original warranty expiry date.
Read the 10-Year Pushchair Warranty Terms & Conditions