iCandy FAQs: your questions answered

Our 10 Year Warranty covers manufacturing defects in materials and workmanship for 10 years from the original date of purchase. It reflects our commitment to creating quality pushchairs that are made to last and can be enjoyed by families for years to come.

The warranty applies to iCandy pushchairs manufactured on or after 1 April 2026 and originally purchased new from an authorised iCandy retailer.

Our Peach 8, Pip and Core 2 models are also covered, even if they were manufactured before 1 April 2026.

Earlier iCandy models manufactured before this date remain subject to their original warranty terms.

You can find the manufacturing date on your product label, usually located on the original packaging, chassis, seat unit and carrycot.

If you're unsure, our Customer Services team will be happy to help.

Your warranty starts from the original date of purchase, not the manufacturing date or the date you first use your pushchair.

No registration is required. Simply keep your original proof of purchase, as you'll need it if you make a warranty claim.

Yes. It's included at no additional cost with every qualifying iCandy pushchair.

The warranty covers manufacturing defects in your pushchair and its components for 10 years, including:

• Chassis and frame
• Wheels and tyres
• Seat units and carrycots
• Fabrics, hoods and canopies
• Harnesses and baskets
• Handles, brakes and folding mechanisms

Accessories are covered separately under their applicable iCandy accessory warranty.

Each claim is assessed individually to establish the cause of the fault. As a guide:

The age of your pushchair alone doesn't determine whether a claim is covered.

The warranty doesn't cover damage or deterioration caused by:

• Normal wear and tear or ageing
• Cosmetic damage, including scratches, scuffs and stains
• Accidental damage, including airline or transport damage
• Misuse, overloading or use contrary to the instruction manual
• Environmental exposure, including sand, salt and extreme weather
• Alterations, modifications or tampering
• Unauthorised repairs or non-approved accessories where these cause or contribute to the fault
• Inadequate cleaning, care or maintenance where these cause or contribute to the fault
• Theft or products declared a total loss or insurance write-off

For full details, please read the 10 Year Pushchair Warranty terms and conditions.

This doesn't necessarily mean there's a manufacturing defect. We recommend following the cleaning and maintenance guidance in your instruction manual.

If the problem continues, follow the steps in "How do I make a warranty claim?" below.

Always follow your pushchair's instruction manual. After exposure to sand, salt, mud or moisture, clean and dry your pushchair thoroughly.

Damage caused by environmental exposure isn't covered by the warranty.

There's no requirement to have your pushchair professionally serviced at set intervals.

However, regular care and maintenance are strongly recommended to keep it safe and in good working condition.

Not automatically. Missing recommended maintenance doesn't, by itself, invalidate your warranty.

However, faults or damage caused or materially contributed to by inadequate maintenance, cleaning or care aren't covered.

We recommend contacting iCandy before attempting repairs to a suspected manufacturing defect.

Unauthorised repairs or non-approved parts and accessories don't automatically invalidate your warranty. However, any faults or damage they cause or materially contribute to won't be covered.

No. Accessories have their own applicable iCandy warranty, even when included in a pushchair bundle.

These include rain covers, footmuffs, changing bags, parasols, sunscreens, cup holders, car seat adaptors, elevators and clamps.

The iCandy Cocoon 360 car seat features a 2 Year Warranty.

Yes. A hood or canopy forming part of your pushchair seat unit or carrycot is covered against manufacturing defects for 10 years.

Separate sunscreens or sunshade accessories are covered under their applicable accessory warranty.

Yes. Any additional seat units or carrycots included in your original double or twin pushchair purchase are covered for 10 years from the same original purchase date.

A separately purchased iCandy seat unit or carrycot has its own 10 year warranty, starting from its own purchase date.

This is subject to the separate iCandy 10 Year Seat Unit and Carrycot Warranty, and you'll need to retain proof of purchase.

Yes! Our 10 Year Warranty can be transferred to a subsequent owner, allowing your iCandy to be enjoyed by another family.

You'll need to pass on the original proof of purchase so the new owner can make a claim if needed.

Yes, provided the pushchair originally qualified for the 10 Year Warranty, the warranty hasn't expired and you have the original proof of purchase.

No. The warranty always runs from the original purchase date.

For example, if you purchase a qualifying pushchair that's three years old, you'll have seven years of warranty remaining.

You'll need acceptable evidence of the original purchase to make a warranty claim.

We recommend asking the seller for this before purchasing a second-hand iCandy pushchair.

You'll need evidence showing that your pushchair was originally purchased new from an authorised iCandy retailer.

This must identify the product, retailer and original purchase date.

Yes. Electronic receipts, copies and other acceptable evidence of purchase can be used, provided they contain the required information.

You may be able to use alternative evidence of purchase. We recommend contacting your original retailer to request a copy of your purchase record.

Who you contact depends on how long it's been since your original purchase.

What you'll need for any claim:

• Your proof of purchase
• Your pushchair's serial number and batch number, found on the product label, usually located on the original packaging, chassis, seat unit and carrycot
• A description of the fault. We may also ask for photographs or video to help us assess your claim.

Not necessarily. We may be able to assess the issue using photographs or video.

If a physical inspection is needed, we'll explain the next steps. Please don't send your pushchair anywhere unless instructed to do so.

If a manufacturing defect covered by the warranty is confirmed, the applicable repair or replacement will be provided at no charge.

For approved claims, iCandy covers reasonable parts, labour and carriage costs within the United Kingdom.

If an inspection finds that the issue isn't covered, reasonable inspection and return carriage charges may apply. We'll explain any potential charges beforehand.

If a covered manufacturing defect is confirmed, we'll repair or replace the defective component at our discretion.

If a repair isn't reasonably possible and a suitable replacement component isn't available, we may provide an equivalent or reasonably comparable iCandy product.

Your warranty doesn't automatically end because a model or component has been discontinued.

We may use a suitable alternative component of an equivalent or higher standard. If a repair isn't reasonably possible, we may provide a reasonably comparable product.

We can't guarantee an identical colour, finish or model.

No. Any repaired or replacement component or product remains covered for the remainder of the original 10 year warranty period.

Yes. If your pushchair originally qualified for the warranty, cover continues for the remainder of the 10 year period.

For warranty service outside the United Kingdom, including the Channel Islands and Isle of Man, iCandy will contribute the reasonable UK-equivalent carriage cost. You'll be responsible for additional international shipping, customs and similar charges.

Please contact iCandy before arranging a return from outside the UK.

No. Our 10 Year Warranty is provided in addition to your statutory consumer rights and doesn't replace or restrict them.

You may have separate rights under applicable consumer protection law if your product is faulty, not as described or doesn't meet the standards required by law.