Warranty

 

Complete Peace of Mind for You and Your Family

 

The 3 pillars of the iCandy brand revolve around Innovation, Design and Quality. The confidence we have in our own products has now allowed us to offer a 5 YEAR warranty across our entire range of pushchairs and a 10 YEAR warranty on our MiChair.

 

 

 

5 Year warranty

 

Each iCandy pushchair is conceived, crafted, engineered and tested far above and beyond the necessary standards to ensure that it provides an experience unmatched by any other product, and now we have introduced the 5 year warranty to back this up starting with products purchased from the 1st of January 2019.

 

This warranty is designed to give parents complete peace of mind, and more time to focus on those special moments with family. The warranty is also transferable with proof of purchase, allowing consumers with a pre-loved iCandy to benefit in the future as well.

 

You don't need to do anything to activate your 5 year warranty - just keep hold of your proof of purchase.

 

Read our full terms and conditions.

MiChair 10 Year warranty

 

The iCandy MiChair will now be offered with a staggering 10 year warranty - a testament to the design and engineering excellence that have become synonymous with our first high chair.

 

You don't need to do anything to activate your 10 year warranty - just keep hold of your proof of purchase.

 

Read our full terms and conditions.

Warranty FAQs

How do I activate my iCandy Warranty?

You don't need to do anything to activate your 5 year warranty - just keep hold of your proof of purchase.

How long is my iCandy pushchair covered under Warranty?

Each iCandy pushchair is conceived, crafted, engineered and tested far above and beyond the necessary standards to ensure that it provides an experience unmatched by any other product, and now we have introduced the 5 year warranty to back this up starting with products purchased from the 1st of January 2019.

What does the iCandy warranty cover?

iCandy warrants that your new iCandy Pushchair will be free from defects in material or workmanship. If any defects of this nature should occur within the warranty period iCandy will make any repairs, using new parts, to put right any problems free of charge.

Are all components of my pushchair covered under warranty for 5 years?

iCandy will cover the hard-good components of a new iCandy pushchair for 5 years from the original date of purchase from an authorised iCandy dealer. This includes any additional seat units or carrycots if being used in double/twin mode.

However, due to the natural wear and tear of some components there are some exceptions to the 5 year warranty:

  • The tyres – these are covered for 3 years for manufacturing faults only.
  • Any fabrics or soft goods including handle grips and bumper bar covers - these are covered for 2 years for manufacturing faults only.
  • Any accessories such as Cup holders, Adapters, clamps, parasols, footmuffs, seat liners, bags, flavour packs, duo pods, travel bags and companion packs – These are covered for 1 year for manufacturing faults only.
What is not covered by the iCandy warranty?

The iCandy warranty does not cover damage due to factors outside of our control, such as:

  • Misuse of the pushchair such as running, mounting/dismounting kerbs incorrectly, overloading etc. You’ll find proper usage described in the instruction manual.
  • Events such as airline damage, damage in car collision, theft, etc
  • Pushchairs categorised as a 'total loss' or 'insurance write off'
  • Alterations, modifications or tampering
  • Damage or surface corrosion from environmental conditions such as acid rain, salt, road hazards, hail, wind, storms and lightning.
  • Cosmetic conditions or surface damage including scratches, chips, stains etc

 

The iCandy warranty does also not cover damage due to a lack of maintenance, such as:

  • If the product is submitted for repair through a dealer or repair centre that is not approved or authorised by iCandy.
  • If your chassis becomes faulty after or during use with a buggy board or any other accessory that has not been approved by iCandy.
  • The use of inferior quality parts not approved by iCandy.
  • Normal deterioration such as tyre wear.
  • Normal wear, tear or deterioration such as discolouration, fading, rust erosion or deformation.
  • Surface damage such as scratches, scuffs, dents or chips.
  • Gradual wearing of mechanical components in proportion to age and usage of the product.
What is my responsibility as a customer in terms of the iCandy warranty?

Customers must use and maintain their iCandy pushchair properly and should regularly carry out the following basic maintenance practices and checks:

  • Inspections for any loose components (and maintenance if required)
  • Cleaning and lubrication of any moving parts or components
  • Checking of parking devices (brakes)
  • Checking of 5-point harness
  • After use in certain adverse conditions, extra special care should be taken to protect your iCandy pushchair. This includes:
  • Cleaning excess mud or debris from brakes or wheels
  • Ensuring that the product is fully dried and aired
  • Cleaning and removal of any gritting salt or sea water residue

If there are any concerns that arise from the routine maintenance then you should contact an authorised iCandy dealer, repair centre or iCandy customer services immediately for advice.  

Are spare parts covered under the iCandy warranty?

iCandy warrants that any genuine iCandy spare parts will be free from defects in material or workmanship.

Parts supplied free during the warranty period:

  • Parts supplied or replaced by an authorised iCandy dealer or repair centre will be covered under warranty for the remainder of the original warranty period only.

Parts purchased outside of the warranty policy:

  • Parts supplied or replaced by an authorised iCandy dealer or repair centre outside of the warranty policy will be covered for 24 months from the date they were purchased.

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