Warranty
Complete Peace of Mind for You and Your Family
The 3 pillars of the iCandy brand revolve around Innovation, Design and Quality. The confidence we have in our own products has now allowed us to offer a 5 YEAR warranty across our entire range of pushchairs and a 10 YEAR warranty on our MiChair.
Pushchairs
- All consumers that purchase an iCandy pushchair from the 1st Jan onwards will receive a 5- year warranty period.
Exceptions to the 5-year warranty:
- The tyres – Covered for 3-years
- Soft goods – Covered for 2-years
- Accessories – Covered for 1-year
Changes to the warranty:
- No registration is required – Warranty will be based on proof of purchase.
- The customer is no longer required to purchase a service to increase the length of the warranty.
- The warranty is 5-years standard.
- The 5-year warranty is the new blanket warranty and will supersede any other warranty,
- including John Lewis and any other different warranties worldwide (From the 1st Jan).
- The new warranty is transferrable between owners. i.e. second-hand owners will still be covered
- by the warranty if they have the original proof of purchase.
What’s not covered:
The warranty is for manufacturing faults only and will not cover the following:
- Misuse of the pushchair
- Airline damage, damage in car collision, theft, etc
- Pushchairs categorised as a 'total loss' or 'insurance write off'
- Alterations, modifications or tampering
- Damage or surface corrosion from environmental conditions
- Cosmetic conditions or surface damage including scratches, chips, stains etc
It will also not cover any faults caused by lack of maintenance or natural degradation such as:
- Repair through a non-approved or authorised iCandy repair centre.
- Faults after or during use with buggy board
- The use of inferior quality parts not approved by iCandy.
- Normal deterioration such as tyre wear.
- Normal wear, tear such as discolouration, fading, rust erosion or deformation.
- Gradual wearing of mechanical components in proportion to age and usage of the product.
How a consumer needs to make a claim:
This will not change from the current procedure. The consumer must always, in the first instance, contact their place of purchase to trigger the warranty process.
If this is not possible due to the store closing, then the consumer can come directly to iCandy or in terms of some international territories they can deal directly with the iCandy distributor who will in-turn deal with iCandy HQ directly.
MiChair
Length of warranty period:
- All consumers that purchase an iCandy MiChair from the 1st Jan onwards will receive a 10- year warranty period.
Exceptions to the 10-year warranty:
- Comfort packs – Covered for 2-years
- Newborn pod – Covered for 2-years
Changes to the warranty:
- No registration is required – Warranty will be based on proof of purchase.
- The 10-year warranty is the new blanket warranty and will supersede any other warranty,
- including John Lewis and any other different warranties worldwide (From the 1st Jan).
- The new warranty is transferrable between owners. i.e. second-hand owners will still be covered
- by the warranty if they have the original proof of purchase.
What’s not covered:
The warranty is for manufacturing faults only and will not cover the following:
- Misuse of the pushchair
- Alterations, modifications or tampering
- Cosmetic conditions or surface damage including scratches, chips, stains etc
It will also not cover any faults caused by lack of maintenance or natural degradation such as:
- Repair through a non-approved or authorised iCandy repair centre.
- The use of inferior quality parts not approved by iCandy.
- Normal wear, tear such as discolouration, fading, rust erosion or deformation.
- Gradual wearing of mechanical components in proportion to age and usage of the product.
How a consumer needs to make a claim:
This will not change from the current procedure. The consumer must always, in the first instance, contact their place of purchase to trigger the warranty process.
If this is not possible due to the store closing, then the consumer can come directly to iCandy or in terms of some international territories they can deal directly with the iCandy distributor who will in-turn deal with iCandy HQ directly.
Cocoon
iCandy is committed to providing high-quality products and ensuring customer satisfaction. We are pleased to offer you a manufacturer's warranty that covers your iCandy Cocoon Car Seat and ISOFIX Base for a period of 2 years from the date of purchase. This warranty is valid only for the original purchaser and is non-transferable.
Warranty Coverage
- iCandy warrants that the Cocoon Car Seat and ISOFIX Base, when used under normal and intended conditions, will be free from defects in material and workmanship for a period of 2 years from the date of purchase.
- Soft goods, including material covers, are covered under warranty for a period of 6 months from the date of purchase. Any defects in the soft goods reported within this period will be addressed under the warranty (excluding fading from UV exposure / when car seat is left in the car in direct sunlight for prolonged periods of time).
- During the warranty period, iCandy will, at its discretion, repair or replace any part or product that is found to be defective, without any charge for parts or labour.
- The warranty covers manufacturing defects in materials and workmanship but does not cover damage caused by misuse, accidents, unauthorised modifications, improper installation, normal wear and tear, or any other circumstances not directly attributable to manufacturing defects.
- In the event of any warranty issues, it is recommended to contact the retailer from which the product was originally purchased in the first instance. The retailer will be able to provide initial assistance and guidance for the warranty claim process.
- To claim warranty service, you must provide proof of purchase, such as the original sales receipt, indicating the date of purchase and the name of the authorised retailer. Please retain this proof of purchase for the duration of the warranty period.
- Warranty service will be provided by iCandy or its authorised service centres. Contact iCandy customer support or consult the retailer for information on how to proceedwith warranty claims.
- The warranty coverage is limited to the repair or replacement of the defective part or product. Any associated costs, such as shipping or transportation fees, are the responsibility of the customer.
- This warranty is limited to the iCandy Cocoon Car Seat and ISOFIX Base and does not cover any other accessories or components not explicitly mentioned in this warranty.
- The warranty does not a ect any legal rights you may have under applicable consumer protection laws
Limitations and Exclusions:
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iCandy shall not be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the Cocoon Car Seat and ISOFIX Base, even if advised of the possibility of such damages.
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This warranty is void if the Cocoon Car Seat and ISOFIX Base have been tampered with, altered, or repaired by unauthorised persons. Or if unauthorised accessories have been used.
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The warranty does not cover damage or defects resulting from normal wear and tear, misuse, accidents, improper maintenance, neglect, or failure to follow the product's instructions.
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iCandy reserves the right to make changes or improvements to its products without incurring any obligation to incorporate such changes or improvements into previously sold products.
Please consult the iCandy Cocoon Car Seat and ISOFIX Base user manual for information on installation, proper use, maintenance, and safety guidelines. For further assistance or to initiate a warranty claim, please contact iCandy customer support or consult the retailer from which the product was purchased.
Thank you for choosing iCandy. We hope you enjoy using your Cocoon Car Seat and ISOFIX Base and that it provides you with safe and comfortable journeys for the months ahead.
Warranty FAQs
You don't need to do anything to activate your 5 year warranty - just keep hold of your proof of purchase.
Each iCandy pushchair is conceived, crafted, engineered and tested far above and beyond the necessary standards to ensure that it provides an experience unmatched by any other product, and now we have introduced the 5 year warranty to back this up starting with products purchased from the 1st of January 2019.
iCandy warrants that your new iCandy Pushchair will be free from defects in material or workmanship. If any defects of this nature should occur within the warranty period iCandy will make any repairs, using new parts, to put right any problems free of charge.
iCandy will cover the hard-good components of a new iCandy pushchair for 5 years from the original date of purchase from an authorised iCandy dealer. This includes any additional seat units or carrycots if being used in double/twin mode.
However, due to the natural wear and tear of some components there are some exceptions to the 5 year warranty:
- The tyres – these are covered for 3 years for manufacturing faults only.
- Any fabrics or soft goods including handle grips and bumper bar covers - these are covered for 2 years for manufacturing faults only.
- Any accessories such as Cup holders, Adapters, clamps, parasols, footmuffs, seat liners, bags, flavour packs, duo pods, travel bags and companion packs – These are covered for 1 year for manufacturing faults only.
- Core LED Visibility Hub Light - 1 Year Warranty.
The iCandy warranty does not cover damage due to factors outside of our control, such as:
- Misuse of the pushchair such as running, mounting/dismounting kerbs incorrectly, overloading etc. You’ll find proper usage described in the instruction manual.
- Events such as airline damage, damage in car collision, theft, etc
- Pushchairs categorised as a 'total loss' or 'insurance write off'
- Alterations, modifications or tampering
- Damage or surface corrosion from environmental conditions such as acid rain, salt, road hazards, hail, wind, storms and lightning.
- Cosmetic conditions or surface damage including scratches, chips, stains etc
The iCandy warranty does also not cover damage due to a lack of maintenance, such as:
- If the product is submitted for repair through a dealer or repair centre that is not approved or authorised by iCandy.
- If your chassis becomes faulty after or during use with a buggy board or any other accessory that has not been approved by iCandy.
- The use of inferior quality parts not approved by iCandy.
- Normal deterioration such as tyre wear.
- Normal wear, tear or deterioration such as discolouration, fading, rust erosion or deformation.
- Surface damage such as scratches, scuffs, dents or chips.
- Gradual wearing of mechanical components in proportion to age and usage of the product.
Customers must use and maintain their iCandy pushchair properly and should regularly carry out the following basic maintenance practices and checks:
- Inspections for any loose components (and maintenance if required)
- Cleaning and lubrication of any moving parts or components
- Checking of parking devices (brakes)
- Checking of 5-point harness
- After use in certain adverse conditions, extra special care should be taken to protect your iCandy pushchair. This includes:
- Cleaning excess mud or debris from brakes or wheels
- Ensuring that the product is fully dried and aired
- Cleaning and removal of any gritting salt or sea water residue
If there are any concerns that arise from the routine maintenance then you should contact an authorised iCandy dealer, repair centre or iCandy customer services immediately for advice.
iCandy warrants that any genuine iCandy spare parts will be free from defects in material or workmanship.
Parts supplied free during the warranty period:
- Parts supplied or replaced by an authorised iCandy dealer or repair centre will be covered under warranty for the remainder of the original warranty period only.
Parts purchased outside of the warranty policy:
- Parts supplied or replaced by an authorised iCandy dealer or repair centre outside of the warranty policy will be covered for 24 months from the date they were purchased.