Aftersales Technical Support Specialist
    Department: Technical Aftersales Department
    Location: Biggleswade
    Closing date: 2 Jan 2024

Position Type: Full-Time

About Us: iCandy World Ltd is a leading name in the world of innovative parenting products. We are committed to creating high-quality strollers and nursery essentials that provide comfort, style, and convenience for parents and their little ones. Our dedication to excellence extends beyond product design, as we strive to offer exceptional Aftersales Technical Support to our valued customers. We are seeking a dynamic and enthusiastic Aftersales Technical Support Specialist to join our team at our Biggleswade Head Office.

Key Responsibilities:

• Handle phone inquiries and provide valuable technical guidance to our customers.
• Efficiently manage incoming emails, addressing spare parts orders and resolving technical queries promptly.
• Accurately pick and pack spare parts, process customer orders, ensuring timely delivery.
• Continually measure and analyse web traffic and engagement.
• Perform basic quality control checks on incoming products.
• Contribute to the preparation and packing for trade and consumer shows held throughout the year.
• Assist with product reworks and support the technical team when required, including hands-on product repair.
• Collaborate in stocktaking activities to maintain inventory accuracy.


• Exhibit a courteous and professional telephone manner and have experience in customer interactions.
• Demonstrate a good understanding of technical concepts and be comfortable using basic hand tools.
• Proven ability to manage tasks efficiently, ensuring smooth operations.
• Strong time management skills with a commitment to meeting deadlines.
• Flexible approach to work and the ability to work independently or as part of a team.
• Exhibit effective problem-solving skills and a proactive 'can-do' attitude.
• Ability to grasp new concepts rapidly.
• Skill in managing workloads effectively
• Basic knowledge of Microsoft software and good written English skills.
• Strong verbal and written communication skills are essential.
• The ability to understand and follow instructions accurately.
• Capability to handle multiple tasks and adapt to changing priorities.
• Excellent customer service skills to interact professionally with customers regularly.

Why Join iCandy World Ltd:

At iCandy World Ltd, we take pride in our commitment to customer satisfaction and operational excellence. As a Spare Parts and Aftersales Coordinator, you will play a crucial role in upholding our reputation for outstanding customer support. This role offers an exciting opportunity to work in a dynamic, innovative, and collaborative environment where your technical expertise and dedication to exceptional service will be highly valued.If you are a passionate and driven individual with the skills and qualities we are looking for, we invite you to join our team and be a part of our journey to redefine parenting excellence.Don't miss out on this exciting opportunity to be a part of the iCandy World Ltd family. Apply today and help us make a difference in the lives of parents and children worldwide!

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