iCandy World Limited E-Commerce Terms and Conditions

Version 10 May 2023

This page (together with our Privacy Policy) tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Products”) or provide any services (“Services”) listed on our website www.icandyworld.com (“our site”) to you.

These Terms will apply to any contract between us for the sale of Products and provision of Services to you (“Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products or Services from our site. Please note that by ordering any of our Products or Services, you agree to be bound by these Terms and the other documents expressly referred in these Terms. However, before you place your order with us, we will ask you to confirm that you agree to these Terms, by clicking on the button marked "I Accept" at the end of these Terms. If you do not accept these Terms, you will not be able to order any Products or Services from our site.

We strongly recommend that you print a copy of these Terms, or save them to your computer, for future reference.
We may amend these Terms from time to time, as set out in clause 10. Every time you wish to order Products or Services from us please check these Terms to ensure you understand the terms which will apply at that time. If we amend these Terms we will update the date reference when the amendment took place. This information will be detailed at the start of these Terms.

These Terms only relate to sales made to consumers. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual. If you wish to seek guidance on whether you are a consumer or a business customer, we recommend you contact your local Citizens Advice Bureau or Trading Standards Office for more information.

If you are a business customer please contact our customer services team using the details set out in clause 21.3
These Terms, and any Contract between us, are only in the English language.

1. INFORMATION ABOUT US

1.1 We operate the website www.icandyworld.com. We are iCandyWorld Limited, a company registered in England and Wales under company number 00282792 and with our registered office at Montgomery Way, Biggleswade, Bedfordshire SG18 8UB. Our VAT number is GB 229 1162 79.

1.2 To contact us, please see our Contact Us page or contact us using the information set out in clause 21.

2. OUR PRODUCTS

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.

2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order you have made.

3. PRE-LOVED PRODUCTS

3.1 All our pre-loved Products are used and will be displayed in accordance with clause 2. They may have some signs of cosmetic wear, but will be fully operational and function as intended. Please see our individual pre-loved Product listing for full details and a description of any imperfections.

3.2 Any pre-loved Products that you purchase are subject to the same remedies as for new goods as set out in clause 11.

3.3 Our pre-loved Products will be graded from A to C, which will be specified in the product listing. The warranty we offer will depend on the grade of the pre-loved Product. Please see clause 17 for further information about our Product warranty.

4. OUR SERVICES

4.1 Descriptions of our Services are set out on our site and form part of the Contact for the sale and purchase of those services. Specific terms and conditions that apply to such Services may also be set out on the same pages as the descriptions. These terms
and conditions shall form part of each Contract too.

4.2 In relation to our “iService”, the additional terms and conditions set out in clause 13 of these Terms shall apply and shall form part of each Contract.

5. USE OF OUR SITE

Your use of our site is governed by our Website Terms and Conditions. Please take the time to read these, as they include important terms which apply to you.

6. HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

7. GIFTS

We know that our Products or Services are often purchased as gifts. Where this is the case, we acknowledge that any queries regarding the Product or Service may be made by the recipient of the gift. If this is the case, please notify us in your order that you are purchasing the Product or Service as a gift and provide details of whom you authorise us to discuss any queries relating to the Product or Service.

8. HOW A CONTRACT IS FORMED BETWEEN YOU AND US

8.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

8.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 8.3.

8.3 We will confirm our acceptance to you:
(a) if you have purchased a Product, by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”); or
(b) if you have purchased a Service, by sending you an email confirming acceptance of your order for the Services (“Acceptance of Order”),
and a Contract between us will only be formed when we send you, as relevant, the Dispatch Confirmation or Acceptance of Order.

8.4 If we are unable to supply you with a Product or Service, for example because that Product is not in stock or that Product or Service is no longer available or because of an error in the price on our site as referred to in clause 15.5, we will contact you by e-mail or by telephone to notify you. We will not process your order. If you have already paid for the Product or Service, we will refund you the full amount as soon as possible.

9. OUR RIGHT TO VARY THESE TERMS

9.1 We may revise these Terms from time to time in the following circumstances:
(a) to reflect changes in how we accept payment from you;
(b) to reflect changes in relevant laws and regulatory requirements; and
(c) to reflect changes in the way we sell our Products or Services.

9.2 Every time you order Products or Services from us, the Terms in force at that time of your order will apply to the resulting Contract between you and us.

9.3 Whenever we revise these Terms in accordance with this clause 9, we will state that these Terms have been amended and the relevant date at the top of this page. We may amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.

9.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel your Contract if you are not happy with the changes. You may cancel:
(a) either in respect of all the affected Products or just the Products you are yet to receive. If you opt to cancel: you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges; or
(b) in respect of the affected Services you are yet to receive. If you opt to cancel, we will arrange a full refund of the proportional price for the unused Services.

10. YOUR RIGHT OF RETURN AND REFUND

10.1 As a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 10.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product or receive a Service, you can notify us of your decision to cancel your Contract and receive a refund. Advice about your legal right to cancel your Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

10.2 However, this cancellation right does not apply in the case of any custom-made products or products made to your specification or clearly personalised. Neither does it apply if we have completed the Services.
If you have purchased Products

10.3 You may cancel a Contract from the date of the Dispatch Confirmation, which is when the Contract between you and us is formed. Your deadline for cancelling the Contract then depends on what you have ordered. If your Contract is for:
(a) a single Product (which is not delivered in instalments on separate days), the end date is the end of the 14th day after the day on which you receive the Product; or
(b) one Product which is delivered in instalments on separate days or multiple Products which are delivered on separate days, the end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

If you have purchased Services.

10.4 You may cancel a Contract from the date of the Acceptance of Order up until the 14 days after the day on which you receive the Acceptance of Order (“Service Cancellation Period”).

10.5 We will not supply the Services you have purchased during the Service Cancellation Period unless:
(a) you have expressly requested us to do so in writing; and
(b) you acknowledge that you will lose your right to cancel once the Services have been fully performed.

10.6 If you want us to supply the Services before the expiry of your Service Cancellation Period, we suggest you use the model form set out in Schedule 2 or email us at customerservices@icandyuk.com.

10.7 To cancel a Contract for the purchase of Products or Services, you just need to let us know that you have decided to cancel. The easiest way to do this is to contact our Customer Services telephone line on 01767 604400 or e-mail us at customerservices@icandyuk.com or send us the model cancellation form (as set out in Schedule 1). You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us. If your Product is purchased as a gift, we will accept returns from the gift recipient provided the return is made in the period specified in clause 10.13(a) below and you have notified us who the gift recipient is in your order. Any refunds will only be made to the credit card or debit card used to pay for the Products. Equally, if your Service is purchased as a gift, we will also accept cancellations from the gift recipient provided the cancellation is made during the Service Cancellation Period and you have notified us who the gift recipient is in your order. Any refunds will only be made to the credit or debit card used to pay for the Service.

10.8 If your Product has not been despatched, you will receive a full refund of the price you paid for the Products and any applicable delivery charges that you paid. If your Product has been dispatched and is not faulty or mis-described, you will receive a refund of the price you paid for the Product together with delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).

10.9 If you have not requested that we supply the Services during the Services Cancellation Period pursuant to clause 10.5, you will receive a full refund of the price you paid for the Services. If you requested that we supply the Services during the Services Cancellation Period pursuant to clause 10.5and we have not fully performed the Services, you will receive a full refund of the price you paid for the Services less a proportionate amount of the price paid for the Services supplied to the time when you inform us of your decision to cancel your Contract. If you requested that we supply the Services during the Services Cancellation Period pursuant to clause 10.5 and we have fully performed the Services, you will not receive any refund.

10.10 We will process the refund due to you as soon as possible. Where your Contract relates to Services, this will be no later than the end of the 14th day after the day you inform us of your decision to cancel your Contract. Where your Contract relates to Products, this will be no later than the end of the 14th day after the day on which we receive the Products from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us. Please note that refunds will only be made to the purchaser of the Products or Services. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.

10.11 If you have returned the Products to us under this clause 10 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

10.12 Any refunds paid will only be made to the credit or debit card used to pay for the Products.

10.13 If the Products were delivered to you:
(a) you must return the Products to us as soon as reasonably practicable, but in any event within 14 days after you notify us you wish to cancel your Contract, and the Products must be returned unused in a saleable condition. If the Products require collection, we will collect the Products from the address to which they were delivered. We may collect them from an alternative address if they were purchased as a gift, at our discretion, but you will need to discuss this with us in advance. We will contact you to arrange a suitable time for collection;
(b) unless the Products are faulty or not as described (in this case, see clause 10.11), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you; and
(c) until the Products are returned to or collected by us, you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products. If the Product is a gift, and we have agreed to collect the Product from the gift recipient you must ensure that the gift recipient takes reasonable care of the Product whilst in their possession.

11. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS OR SERVICES

11.1 As a consumer, you have legal rights in relation to Products or Services that are faulty or not as described. You can seek further advice about your legal rights available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

11.2 As a consumer, you will always have legal rights in relation to Products or Services that are faulty or not as described and we are under a legal duty to supply Products and Services that are in conformity with the Contract. These legal rights are not affected by the returns policy in clause 10 or these Terms. See the box below for a summary of your key legal rights in relation to the Products. Nothing in these Terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.

If you ordered Products

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

· up to 30 days: if your goods are faulty, then you can get an immediate refund.
· up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
· up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

If you ordered Services

The Consumer Rights Act 2015 says:
· you can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it;
· if you have not agreed a price beforehand, what you are asked to pay must be reasonable; and
· if you have not agreed a time beforehand, it must be carried out within a reasonable time.

11.3 Your obligation to return rejected Products. If you wish to exercise your legal rights to reject Products you must either return them to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services or email us (see our Contact Us page and clause 21 for our contact details) for a return label or to arrange collection.

12. DELIVERY OF PRODUCTS

12.1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control (as this term is defined in clause 20.2). If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

12.2 Delivery will be completed when we deliver the Products to the address you gave us.

12.3 If no one is available at your address to take delivery, the Products will be returned to the local depot of our delivery company and a further attempt will be made to deliver the Products to your address. If we cannot deliver the Products, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.

12.4 The Products will be your responsibility from the completion of delivery.

12.5 If we do not deliver any Products within 30 days of us sending you the Dispatch Confirmation for those Products then you may cancel your order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

12.6 If you do not wish to cancel your order straight away, or do not have the right to do so under this clause 12.5 you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

12.7 If you do choose to cancel your order for late delivery under clause 12.5, you can do so for either some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

13. OUR iSERVICE

13.1 If the Services you have ordered include our iService, then the additional terms and conditions of this clause 13 shall apply to your Contract.

13.2 So that we may supply the iService, we will need to collect your existing pushchair. We will arrange for our courier to collect your pushchair and deliver it to us. We will inform you of the day, and a one-hour time slot in which, our courier will use its reasonable endeavours to collect your pushchair from you. If you have purchased the Platinum iService, it will include the loan of a pushchair (“Loan Pushchair”), and our courier will deliver to you the Loan Pushchair at the same time. A Loan Pushchair is not included as part of any of our other iService packages.

13.3 In relation to the Loan Pushchair:
(a) the Loan Pushchair shall at all times remain our property, and you will have no right, title or interest in or to the Loan Pushchair, except to possess it and use it whilst we service your pushchair;
(b) the risk of loss, theft, damage or destruction to the Loan Pushchair will pass to you when our courier delivers it to you, and will pass back to us when our courier collects it from you;
(c) at all times whilst the Loan Pushchair is in your possession you shall take reasonable care of the Loan Pushchair;
(d) you shall not make any alteration to the Loan Pushchair and shall not remove any existing component(s) from the Loan Pushchair;
(e) you shall not part with control of, sell or offer for sale the Loan Pushchair or lend it to any person;
(f) you shall ensure that at all times the Loan Pushchair remains identifiable as being our property and not remove any visible sign to that effect attached to the Loan Pushchair; and
(g) you shall surrender the Loan Pushchair to us, or our courier, on demand.

13.4 Once we have serviced your pushchair, we will arrange for our courier to deliver your pushchair back to you. Again, we will inform you of the day, and a one-hour time slot in which, our courier will use its reasonable endeavours to re-deliver your pushchair to you. If you were given a Loan Pushchair, our courier will collect the Loan Pushchair at the same time.

13.5 If you are not home or if no one is available to allow a collection or delivery as described in clauses 13.2 and 13.4, we will contact you to rearrange collection or re-delivery. We may charge you £10.00 for rearranging the collection or delivery because these are additional costs we would not have incurred but for you not being home as arranged.

13.6 If we have arranged for delivery of your pushchair to you, you must make any Loan Pushchair available for collection at the same time. If we re-deliver your pushchair but the Loan Pushchair is not available for collection, you will be charged £10.00 for rearranging the collection of our Loan Pushchair because these are additional costs we would not have incurred but for you not making the Loan Pushchair available for collection. If you refuse to agree a collection date that is reasonably acceptable to us, or do not make the Loan Pushchair available to collect on the rearranged collection date then we may charge you the reasonable cost of replacing the Loan Pushchair. We shall inform you of such cost and you hereby authorise us to charge the same credit or debit card you used to pay for the iService or will otherwise pay our invoice for such costs within 7-days of receipt.

13.7 Collections and deliveries by our courier can only be arranged to take place Monday to Friday between 9am and 5pm (excluding public holidays). We cannot arrange for collections and deliveries at other times.

13.8 If our courier does not make a collection or delivery on the day and within the time slot notified, please contact us on our Customer Services telephone line on 01767 604400 or e-mail us at customerservices@icandyuk.com. In this case we will rearrange the collection or re-delivery at no further cost to you.

13.9 If the Loan Pushchair is lost, stolen, damaged or destroyed whilst in your possession, we may charge you the reasonable cost of replacing or repairing the Loan Pushchair. We shall inform you of such cost and you hereby authorise us to charge the same credit or debit card you used to pay for the iService or will otherwise pay our invoice for such costs within 7-days of receipt.

14. INTERNATIONAL DELIVERY
We currently only deliver to the United Kingdom and the Republic of Ireland.

15. PRICE OF PRODUCTS, SERVICES AND DELIVERY CHARGES

15.1 The prices of the Products and Services will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products and Services are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Products or Services you ordered, please see clause 15.5.

15.2 Prices for our Products or Services may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation or Acceptance of Order.

15.3 The price of a Product and Service includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.

15.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time.

15.5 Our site contains a number of Products and Services. It is always possible that, despite our reasonable efforts, some of the Products or Services on our site may be incorrectly priced. We will normally check prices as part of our dispatch or acceptance procedures so that:
(a) where the correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you or accepting your order for the Service. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products or Services to you at the incorrect (lower) price and we will reject your order; and
(b) if the correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product or Service at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

16. HOW TO PAY

16.1 You can pay for Products and Services using a debit card or credit card. We accept the following cards: Visa Debit Card, Visa Credit Card, MasterCard Credit and American Express,. Payments are processed via Worldpay. All payments must be made by the cardholder or the person making the payment must have the express consent and permission of the cardholder to use the credit card or debit card to make the payment.

16.2 You can also pay by using Klarna, PayPal, Apple Pay or G Pay. If you are paying using Karna please see the additional information set out below

16.3 Payment for the Products, Services and all applicable delivery charges is in advance. We will not take payment from you until we dispatch your order for Products or accept your order for Services.

17. OUR WARRANTY FOR THE PRODUCTS

17.1 We provide a warranty that on delivery the Products shall be free from material defects. Our Product Warranty is provided in more detail on our site . However, this warranty does not apply in the circumstances described in clause 17.2.

17.2 The warranty in clause 17.1 does not apply to any defect in the Products:
(a) arising from fair wear and tear;
(b) arising from wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
(c) arising from if you fail to operate or use the Products in accordance with the user instruction manual;
(d) arising from any alteration or repair by you or by a third party who is not one of our authorised or approved by us;
(e) arising from any specification provided by you;
(f) if the Product serial number has been removed; or
(g) if your chassis becomes faulty after or during use with a buggy board.

17.3 This warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

18. OUR WARRANTY FOR SERVICES

18.1 We provide a warranty that the Services shall be provided with reasonable skill and care.

18.2 We further warrant that any replacement parts used as part of our iService shall on re-delivery of your pushchair be free from material defects. However, this warranty shall not apply to any defect in such replacement parts:
(a) arising from fair wear and tear;
(b) arising from wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
(c) arising from if you fail to operate or use them in accordance with the user instruction manual;
(d) arising from any alteration or repair by you or by a third party who is not one of our authorised or approved by us;
(e) arising from any specification provided by you; or
(f) if any serial number has been removed.

18.3 This warranty is in addition to your legal rights in relation to replacement parts that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

19. OUR LIABILITY TO YOU

19.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We are not responsible to you for any loss that is:
Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

Caused by a delaying event outside our control. As long as we have taken the steps set out in clause 20 Events outside our control..
Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

19.2 We only supply the Products and Services for domestic and private use. You agree not to use the product or service for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

20. EVENTS OUTSIDE OUR CONTROL

20.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 20.2.

20.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

20.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products or supply of Services to you, we will arrange a new delivery or supply date with you after the Event Outside Our Control is over.

21. COMMUNICATIONS BETWEEN US

21.1 When we refer, in these Terms, to "in writing", this will include e-mail.

21.2 To cancel a Contract in accordance with your legal right to do so as set out in clause 10, please contact our Customer Services telephone line on 01767 604400 or e-mail us at customerservices@icandyuk.com or send us the model cancellation form (as set out in Schedule 1). You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

21.3 If you wish to contact us in writing for any other reason, you can send this to us by e-mail or by pre-paid post to iCandyWorld Limited at Customer Services, iCandy World Limited, Montgomery Way, Biggleswade, Bedfordshire, SG18 8UB, or customerservices@icandyuk.com. You can always contact us using our Customer Services telephone line 01767 604400.

21.4 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provided to us in your order.

21.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

22. OTHER IMPORTANT TERMS

22.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

22.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you have purchased a Product or Service as a gift, you may transfer the benefit of our warranty in clause 17 and clause 18 to the recipient of the gift without needing to ask our consent.

22.3 The Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, the recipient of your gift of a Product or Service will have the benefit of our warranty at clause 17 and clause 18, but we and you will not need their consent to cancel or make any changes to these Terms.

22.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

22.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

22.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Products or Services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Wales, Northern Ireland, Republic or Ireland or Scotland, you may also bring proceedings in in the courts in the country where you live.

Schedule 1 Model Cancellation Form

Notice of Cancellation

To: iCandy World Limited, Montgomery Way, Biggleswade, Bedfordshire. SG18 8UB, emailcustomerservices@icandyuk.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

Ordered on [*]/received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate

© Crown copyright 2013.

Schedule 2 REQUEST TO SUPPLY SERVICE BEFORE EXPIRY OF RIGHT TO CANCEL

REQUEST TO SUPPLY SERVICE BEFORE EXPIRY OF RIGHT TO CANCEL

To: iCandy World Limited, Montgomery Way, Biggleswade, Bedfordshire. SG18 8UB, emailcustomerservices@icandyuk.com

I/We [*] hereby request that you provide the services set out in my contact of sale notwithstanding that my 14-day cancellation period has not ended.

I/We acknowledge that I/we will lose my/our right to cancel the services once the contract of sale has been fully performed.
Ordered on [*]/received on [*]:

Description of services:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate

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