Customer Service Advisor
    Department: Customer Service
    Location: Biggleswade
    Closing date: 30 Apr 2023

iCandy World Ltd is a fast growing pushchair manufacturer based in Biggleswade, Bedfordshire. We manufacture and sell our very high end and designer lead brand worldwide.

An opportunity has now arisen for a Customer Service Team Advisor, to work within a small, busy, customer service department.

This role predominantly involves:

โ€ข Responding to a high volume of product related customer service calls and emailed enquiries (experience preferred)
โ€ข Responding to verbal and written complaints, in a timely and professional manner (experience preferred
โ€ข Dealing with follow up calls from emails and website forms
โ€ข Dealing with all after sales and warranty queries
โ€ข Escalating problems to the relevant department (technical/service/sales/product)
โ€ข Logging and updating customer information and orders
โ€ข Making sales and processing payments, when necessary
โ€ข Entering orders, checking availability and prices of products
โ€ข Excellent verbal and written communication skills required
โ€ข Patience and the ability to remain calm in stressful situations
โ€ข Ability to accept criticism
โ€ข Assisting with, (when necessary), all general customer service administration

** A high level of spelling and grammar, as well as attention to detail and the ability to multi-task is essential**

The successful candidate must be computer literate, well organised and have an excellent telephone manner. (Experience of using Merlin software and Freshdesk would be beneficial)

A quick learner, you must be able to multi-task and prioritise a busy workload. 

Hey, It looks like you are not in the UK
Please select a site in your territory.

Select Territory