Product Safety & Notifications
iCANDY MiCHAIR 2016+ PRODUCT RECALL NOTICE
A10096 MANUFACTURED 2016/2017
Dear Customer
The safety of our customers and their children is very important to us. We are contacting you because our ongoing product monitoring programme has identified that a very limited number of the early edition iCandy MiChairs no longer meet our standards. The iCandy Michair affected (Batch number A10096) have been found to potentially develop hairline cracks in the seat base over time.
The issue only affects the below iCandy MiChair product:
- Batch A10096 - This can be identified by a white rectangle sticker. The sticker should include the number A10096. This can be found on the underside of the iCandy MiChair
Please promptly check if your product is the following model and immediately stop using if so.
If you have this model, please follow the steps below:
- Contact us by either calling (03) 8555 2431 or emailing info@tobil.com.au
- Please box all parts of your iCandy Michair into the box provided:
- The iCandy Michair: Seat plus lower legs and attachments (x2)
- All accessories: Tray, footrest, harness strap and cross bar ( NOT the comfort pack)
- All bolts
- An instructional manual and supporting videos are available to assist you on the Product Support Page.
iCandy will then provide you with a case reference number, arrange an Australia Post label for you to return the product and on receipt, will send a replacement to you within 7 working days..
PEACH 2018 BUMPER BAR SAFETY NOTICE
iCandy has a long-established history of providing high quality and safety ensured products. This reputation is of paramount importance to the brand to maintain, in order for all iCandy customers to have peace of mind that they are always receiving the best possible products available within the nursery industry.
It has recently been identified that a very limited number of iCandy Peach bumper bars are missing a plastic cap which results in there being a small hole in the bumper bar, visible at either side of the base of the hinge mechanism. It should be noted that this hole is only visible when the bumper bar has been completely removed and levered back on one side.
There has been an extremely limited number of reports of this occurring since the Peach 2018’s commercially launch in March 2018, but as part of our duty of care to all our customers we are instructing all Peach users to check their bumper bars. This can be done quickly by removing and assessing the bumper bar, see video below for reference. Please ensure you inspect both ends of the bumper bar.
Please be assured if your Peach bumper bar has both caps in place there is no risk at a later date of an issue occurring.
As with all iCandy products, extensive testing above and beyond the requirements of safety standards, including user trials were carried out at the time of Peach 2018’s launch. During the process of formal certification and due diligence, no fault was found with the bumper bar.
In the event you identify any Peach model bumper bar that you feel may need to be replaced, please contact iCandy customers services on the follow;
Telephone: 03 8555 2431
Email: info@tobil.com.au
If you require further assistance locating the plastic cap, watch the following video.
