IMPORTANT SAFETY ANNOUNCEMENT
Replacement iCandy Buckle and Crotch Strap for the Peach 2016
As part of our on-going monitoring programme, we recently identified a very small number of iCandy buckles that have broken in use. This can result in the crotch strap coming away from the centre of the buckle. This relates specifically to the Peach 2016 model (Affected batch ranges: A10050-A10057 and A10067-A10070).
We would like to stress that the waist and shoulder harness is not affected. It should also be noted that the likelihood of the buckle failing is extremely low.
When taking into consideration all of the information at our disposal, including reviewing all returns data, testing the products and also performing routine risk assessments, we have taken the decision to offer a replacement buckle and crotch strap, at no cost, to all customers that have products within the affected batch range.
Please locate the serial and batch numbers at the top of your box or on your basket frame, prior to filling in your request form, as you will need this information. We have included a Video on where to locate this at https://www.youtube.com/watch?v=PifEeAbltCg
You will also find the batch and serial numbers on the base board, inside the seat unit, (you will find a velcro strip located at the rear and bottom of the seat). If you have had a replacement seat unit since purchasing your iCandy Peach, please check the base board inside your seat unit for the batch and serial number.
What should consumers do?
Customers should follow the link below for further information or contact Tobil and Co directly. This will help them establish if their product is affected and how to receive a replacement crotch strap and harness buckle directly from us.
We will post to consumers with product in the affected batch ranges a replacement crotch strap with buckle. The replacement buckle will be new and improved with added strength integrated into the part.
Contact Details: Tobil & Co Pty Ltd, Email info@tobil.com.au, Phone (03) 85552431
*We would advise all customers to use the 5-point harness at all times when a child is in the seat unit and ensure that all harness straps are adjusted correctly to suit the age and size of the child.
Should you require any assistance with replacing your waist harness strap, please see details below.
For removal or fitting instructions please click on the video link below and use the password iC2016* to access your guide to replacing your buckle.
